• Verify the address on your order confirmation. If it’s correct:

  1. Search for any attempted-delivery notices or postcards left by your local post office.

  2. Inspect common drop-off spots:

     • Front porch

     • Garage

     • Exterior doors (including hidden areas like under mats or near back entrances)

     • Building’s front desk, reception area, or mailroom

  3. Check with neighbors or household members—some carriers deliver as late as 10 PM.

  4. Look in your mailbox or wherever you typically receive mail; sometimes packages switch between carriers.

  5. Wait up to five business days—occasional scans mark a package as “Delivered” before it actually arrives.

  6. If 30 days pass beyond the expected delivery without success, contact us, and we’ll do our best to help.

• If tracking indicates “Delivered” but you still can’t find your items, consider calling the carrier directly. For their contact details, see our Carrier Contact Information.

• Important: Once your parcel is handed off to your local post office, they assume responsibility and will rely on the status shown on their website.

  • If you need to speak with them directly, visit our Carrier Contact Information.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.