Delayed Shipments

While most packages arrive within their expected timeframe, orders may sometimes be delivered later than anticipated. Common causes for delays include:

• Address Issues

  • If the shipping address on your Order Confirmation is correct, please review our Shipping and Delivery guidelines.

  • If the address listed in your Order Confirmation is incorrect, we’re unable to update it. In that case, please contact your local post office directly to correct the information. You can find carrier phone numbers and details under Carrier Contact Information.

• Severe Weather

  • Adverse conditions such as storms, tornadoes, snowstorms, heat waves, or tsunamis can disrupt delivery schedules. Couriers, like any other service, experience challenges during inclement weather.

  • Stay informed by checking local news outlets for weather updates. If your local post office reports severe conditions, expect longer delivery times than usual. We appreciate your patience and understanding.

• Customs Clearance Delays

  • If your package is being held by customs in your country, please allow customs officials the necessary time to complete clearance procedures.

Thank you for your understanding regarding these unavoidable delays.

Here to assist!

If you require further assistance, submit a ticket here. We will respond within 48 hours.