• If you received damaged items, incorrect items, or haven’t gotten your order after 30 days (unless tracking shows “Delivered” on the carrier’s site), you’re eligible for a free replacement if you contact us within 7 business days of the expected delivery date.

• After 7 business days from your delivery date, replacements are no longer available.

• All sales are final. For damaged, wrong, or undelivered orders (after 30 days, excluding “Delivered” statuses), we’ll provide a replacement rather than issue a refund.

Orders Not Received After 30 Days

1. If 30 days have passed since your purchase and tracking does not show “Delivered,” we will send a replacement at no extra cost.

   • The replacement will ship with the same delivery speed you originally chose.

2. If tracking shows “Delivered,” please contact your local post office directly. You can find carrier phone numbers and details under Carrier Contact Information.

   • To know which tracking number to provide when you call, click here.

Damaged Items

1. When an item arrives damaged, we’ll create a replacement order using the same shipping method as your original purchase.

2. To help speed up your replacement, please send us three clear photos (from different angles) showing the damage.

3. Once your replacement is approved, there’s no need to return the damaged item.

Incorrect Items

1. An “incorrect item” means you received something entirely different from what’s shown on our website.

   • Example 1 (Will be replaced): You ordered a dress but received a pair of shoes.

   • Example 2 (Will be replaced): You ordered lipstick but received mascara.

   • Example 3 (Will NOT be replaced): You ordered a weighted plushie but feel it isn’t weighted as advertised.

     • We strive to include thorough product details so you can choose the right item before purchasing.

   • Example 4 (Will NOT be replaced): You ordered a jacket in size Large but feel that the one you received fits like a Small.

     • Please review all product information before ordering to ensure it meets your needs.

2. If you qualify for a replacement, we’ll send a new order with the same shipping speed as your original purchase.

   • To expedite processing, email us three photos of the incorrect item from different angles.

   • Once your replacement is confirmed, there is no need to send back the wrong item.

How Can We Help You Further?
If you require further assistance, please submit a ticket here. We will respond within 48 hours.