Before a Tracking Number Is Generated

• If you haven’t received a tracking number yet, please get in touch via our Contact Form.

• We’ll reach out to our Fulfillment Center on your behalf and let you know within 24–48 business hours if the change is possible.

After a Tracking Number Has Been Issued

• If your shipment status shows “Label Created” or “Shipment Notification Sent,” submit a request via our Contact Form.

• We’ll check with the Fulfillment Center and update you within 24–48 business hours on whether we can adjust your order.

• Once the package has progressed beyond those early stages, we can’t guarantee cancellation, but we will do our best to assist.

We're Here To Support You!

If you need further assistance, please submit a ticket here. We will respond within 48 hours.